What is Creative Slop and how to avoid it

MarketingLeave a comment

In this engaging conversation, Tony and Jonty Hardy discuss the dynamics of running a family business, Design Street, and the impact of generative AI on the creative industries.

They explore the importance of maintaining a human touch in creative work, how to avoid creative slop and the challenges posed by AI in the creative space and share valuable tips for aspiring entrepreneurs.

Jonty emphasizes the significance of understanding one’s business, knowing customers, and building a strong team to navigate the evolving landscape of creativity and technology.

The New Rules of Customer Service: Empathy, Accountability & AI

Customer serviceLeave a comment

Customer service isn’t just about solving problems anymore. It’s about valuing experiences, empowering staff, and building real connection in a world where loyalty is harder than ever to earn.

In my conversation with Adriana, we unpack:

Why empathy and accountability are no longer optional

How empowering staff changes the customer experience

What motivates customer choices today

And where AI fits into the future of service delivery

If you’ve noticed service slipping in recent years—or you’re looking for ways to strengthen customer loyalty—this is worth a listen.