Mastering Customer Management
In this podcast episode, Tony and Sharon Stanley discuss the intricacies of customer management.
What happened to Sensis and Yellow Pages?
In this follow up Podcast we discuss the evolution that all companies need to go through especially post Covid.
Elise Balsillie from Thryv discusses the evolution of their company, which supports small to medium businesses in Australia with cloud-based tools.
Thryv’s Business Centre product helped businesses during COVID-19 by improving efficiency.
Stop being ripped off by Insurance companies and Energy suppliers
Stop being ripped off by Insurance companies and Energy suppliers.
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How to learn from Covid with Dean from The party People
We spoke to customers then. And that’s something we’ve kind of implemented a little bit more started talking a bit more about how that works so well, for us, that we need to do more of it, we need to talk to our customers more need to take that feedback on board, we need to implement the learnings from what customers are saying about our services or that sort of stuff.
15 year old entrepeneur Zara on inspiration for her cake business
You are quite unique.
So what motivated you to start up the business?
Time training and goal strategising
We are joined by Christie of florandorder.com to discuss Time training and Goal strategising
Questions asked include:
Strategies to help when things keep changing so much and the future is uncertain.
So as a general rule, what would be some tips to be better, organized and make better use of your time?
The importance of Apps for online shopping retailers.
Providing an Omnichannel experience for your customers is becoming increasingly important.
With all the changes to shopping moving online with covid restrictions, a retail business needs to consider the full customer journey and experience.
Emarsys helps this experience with its apps offering a enhanced experience for your high value clients and improving engagement.
Trick Or Treat. How Has Covid Impacted Your Business
The Party People supply parties which are now not allowed in the same way. How have they survived and done well. Has your business been tricked by covid, or treated and you have done well or even just ok.
Dont be shy there are always opportunities. Have you grabbed one?
Is it A Good Time to Start A Business
So even before you start, I have a lot of friends that talk about doing businesses and they want to know what the secret is. The secret is starting. It’s not very sexy, and it’s not up there with Einstein’s theory. Just start and use your own money and just use enough money. So you don’t, you know, get into hot water if you were to lose it. But if you start and you start to use your own money, you will learn very quickly what to do. And so just start and put your money in.
Grab Business Opportunities Today Have an Exit Strategy: James, Chairman Origo Education
I can think back over 25 years of history two and three or four major opportunities if you like. And if they come on, through, you know, forces out of your control, like a brand new mathematics syllabus, for example, a new national curriculum, first in the US or in Australia, and you just got to jump on that quickly. So turn that opportunity into something really positive.
I do have a tip, which I very rarely hear and I wish I’d heard it. Going back, you know, 10 years ago, as I started a business in a sort of evolved organically way but no one ever told me start thinking about your exit strategy.