The New Rules of Customer Service: Empathy, Accountability & AI
Customer service isn’t just about solving problems anymore. It’s about valuing experiences, empowering staff, and building real connection in a world where loyalty is harder than ever to earn.
In my conversation with Adriana, we unpack:
Why empathy and accountability are no longer optional
How empowering staff changes the customer experience
What motivates customer choices today
And where AI fits into the future of service delivery
If you’ve noticed service slipping in recent years—or you’re looking for ways to strengthen customer loyalty—this is worth a listen.